Privacy Policy

1. Data we collect

We collect only the data needed to operate the service:

• Account data: e-mail address, phone number, country of residence, preferred language.
• Business data (providers): business name, activity description, contact details published in the directory.
• Profile visibility choices: what you decide to make public (directory, mini-market) and under which name.
• Operation and shipment data: requests, quotes, declared contents, batches, trips, delivery statuses.
• Messages exchanged between the parties of an operation through the platform.
• Tickets and QR scans: timestamps of handovers and pickups at drop points.
• Usage counters tied to your subscription (searches, open trips, etc.).

2. Why we process it

• Operating shipments: matching, tracking, drop-point handovers, delivery confirmation.
• Managing your entitlements: roles, subscriptions and the usage limits attached to them.
• Keeping the platform safe: handover traceability, fraud and abuse prevention, enforcement of the terms of service.

3. Public data — only by your choice

Nothing is public by default. Appearing in the provider directory or publishing listings on the mini-market requires an explicit opt-in on your part. You may use a pseudonym for your public listings, and withdraw your visibility at any time from your profile.

4. Sharing between the parties of an operation

A shipment cannot succeed without a minimal exchange of information between its parties. The provider sees the customer and traveler contact details needed to organize the delivery; the traveler sees the declared contents of the batch they carry and the drop points involved; the customer sees the progress of their shipment. This sharing is strictly limited to the needs of the ongoing operation.

5. What we do not do

• We never sell your data, to anyone.
• We use no advertising trackers and share nothing with ad networks.
• We do not read your messages for commercial purposes.
• We publish nothing about you without your explicit choice.

6. Retention

Account data is kept for as long as your account is active. Operation data (declared contents, scans, confirmations) is kept as long as needed for shipment traceability and the handling of potential disputes, then deleted or anonymized. When you close your account, your personal data is deleted within a reasonable period, subject to legal retention obligations.

7. Security

Passwords are stored exclusively in hashed form: no one, including Milogi, can read them. Sessions are managed with short-lived JWT tokens, renewed through a secure cookie. Data access is restricted according to the role of each user and each platform operator.

8. Your rights

You have the right to access, rectify and delete your personal data. To exercise these rights, write to contact@milogi.dz from the e-mail address linked to your account. We respond as promptly as possible.

9. Cookies

Milogi uses a single cookie: the session cookie used to refresh your authentication. No third-party cookies, no advertising cookies, no external audience trackers.

10. Children

The platform is restricted to adults (18 and over). We do not knowingly collect data about minors; any account identified as belonging to a minor is deleted.

11. Contact

For any question about this policy or the processing of your data: contact@milogi.dz, or by mail to Milogi, Algiers, Algeria.